[APML] OT: A friend's infected computer and Bargain.exe

[Stuart Heggie <stuart.j.heggie@sympatico.ca>]

I have a friend whose computer is plagued with problems and she cannot 
shut it down. The computer is running XP and has Zone Alarm Pro and 
Norton AntiVirus both of which are up to date. Connecting to the 
internet is difficult but she has managed to get it to talk to the 
internet intermittently. She has a huge number of windows pop-ups and 
they seem associated with this program bargain.exe and when she tries to 
uninstall it or delete it she gets a message "access denied". Both 
browsers (Netscape and IE) are affected so it isn't the browser as far 
as I can tell. She is running a cable modem connection.

Questions:
1. Is there anyone with an immediately good theory of what to do to get 
this program out?
2. Is there something people know about removing the blaster worm or 
other virus that isn't accomplished by Norton and the XP patches from MS?

Sorry for the OT post but this group is the only group of computer savvy 
people I know.

Thanks!
Stuart

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