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[APML] Problem with scan and TIFs



I have changed the place where I get my scans done. The last guys always seemed to give me crappy scans.
 
The new mob have decent place and did the scans quickly. However, when I try to open the TIF files on my computer it keeps telling me it is not a supported format. I tried to open it in other viewers than PS and all say the same thing. I can get thumbnails on the preview but that's all.
 
At first I thought it was a MAC TIF and asked them if they did it as a MAC or PC. They claim it is a PC file. Funnily enough I can get them to open in QuickTime which is a MAC derived program.
 
They told me if I have an older version of PS than theirs it wont open. It is not a PSD, this is a TIF so I don't think that argument holds much water either.
 
Any thoughts?