Re: [APML] OT: Worlds Worse Customer Service

["Jim Janusz" <jjanusz@dc.rr.com>]

Hi Ray, thanks.

It really helped to share this with the group.  I was so mad at them and was
keeping it all inside.  Sharing it has allowed me to move on.

Lumicon is owned by Parks and a copy of one of my emails sent to the
president went unanswered.  So I'm certain that Parks is making the
policies.

Commercial suicide is a great description of their attitude.

I'm certain that Jack Marling would have fired the jerk I was working with.

Hope your problem gets resolved quickly.

Jim
----- Original Message ----- 
From: "Ray Butler" <ray.butler@nuigalway.ie>
To: "Discussion of Film Astrophotography" <astro-photo@seds.org>
Sent: Monday, October 04, 2004 3:47 AM
Subject: Re: [APML] OT: Worlds Worse Customer Service


>
> Sorry to hear about your troubles, Jim, and thanks for posting them
> here. It is only through publicised consumer action that wayward
> companies are brought to book. This will hopefully improve matters for
> the rest of us.
>
> I understand that Lumicon were resurrected, and are under new management
> now? If that's the case, these new boys have a lot to learn about the
> _profitability_ of maintaining excellent customer relations. Or they can
> keep treating customers like you badly, and ultimately commit commercial
> suicide.
>
> Ray "having similar service problems right now, with a camera
> customisation outfit" Butler
>
>
> Jim Janusz wrote:
>
> > Hi APML,
> >
> > I have a tale of customer abuse and aggravation that you just might not
> > believe.

snip



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