Re: [APML] Photosmart S-20 scratches

["Jim Vineyard" <deepsky4me@hotmail.com>]

Make that (at least) two customers Shekhar.  $300 to repair a 15 month old
$500 scanner... good grief.  Forget 'em.

Jim Vineyard

----- Original Message -----
From: "Shekhar Borde" <shekhar@prodigy.net>
To: <astro-photo@seds.org>
Sent: Tuesday, May 29, 2001 4:34 PM
Subject: Re: [APML] Photosmart S-20 scratches


>
> So it turns out that the scanner (which is 15 months old -- 3 months past
> warranty) has a problem in the lamp assembly.  HP says it is not
serviceable
> at home, and will have to be professionally repaired.  And they will not
do it
> for anything less than full charge ($300).
>
> Looks like HP just lost another customer while they "try  to improve"
their
> customer service.  No wonder they've been going downhill.
>
> Shekhar
>
>
> > HP is trying to improve their customer service image lately, so I bet
they will
> > be very helpful. BTW, the picture looks good...
> >
> > Herm
>
> > "Shekhar Borde" <shekhar@prodigy.net>  wrote:
> >
> > >I think I am just about at the one year anniversary of this purchase
(need
> > >to check the exact date ).  Maybe HP will be kind enough and fix it
for free
> > >or a reasonable charge.  We'll see...
> > >
> > >Shekhar
>
>
>
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