[APML] Help with the latest Kodak response needed

[Alan Voetsch <critter12952@yahoo.com>]

Hi all,

Peter is asking me for the catalog number for the film in question
(starburst box). Does anyone know what this number is, or where it
might be located. If I ask him where to look, wait for his answer, then
send him the info so I can wait another day for his response to that,
this current exchange will take four days. And that's too long. He only
responds once a day, even if I respond quickly to him.

I will be able to look at my film tomorrow. I will only have 3 frames
to make comparisons with, but that should give us a decent idea with
what we're dealing with. That won't be until about 3 pacific time.

Anyway what follows is the exchanges (so far) we've had in regards to
whether the starbust Supra is in fact original Supra, or some evil new
concoction.

Alan

--- Kodak US <OtherUS@cyber.kodak.com> wrote:
> Date: Tue, 11 Feb 2003 18:42:27 -0500
> To: Alan Voetsch <critter12952@yahoo.com>
> Subject: Re: Other      (KMM3323163C0KM)
> From: Kodak US <OtherUS@cyber.kodak.com>
> 
> Alan,
> 
> If you have the catalog number for the film that you have, I should
> be 
> able to determine definitively if this is Kodak Supra or Royal Supra
> Film.
> 
> Thank you for visiting the Kodak web site
> 
> http://www.kodak.com/go/professional
> 
> If you should have any questions on Kodak products or services,
> please 
> be sure to revisit our site as we are continually adding information
> to
> enhance our support.  If you need further assistance you may also
> reach
> us at 1-800-242-2424  ext. 19 (Monday-Friday, 9am-7pm EST)
> 
> Regards,
> 
> Peter V.
> Kodak Information and Technical Support
> Kodak Professional
> 
> Original message follows:
> -------------------------
> 
> Hello Peter,
> 
> If you can answer just one questiom for me I promise I'll leave you
> alone. :-) If you read my post (below yours) that prompted your reply
> below, you'll see that I asked about the new packaging and if, in any
> way it might indicate a change in the emulsion formula in the Supra
> film. Many of us are worried that it might indicate we will now be
> receiving "Royal Supra" instaed of Supra. When you consider the fact
> that I ordered 15 rolls 10 days ago and another 85 rolls earlier
> today,
> maybe you can understand that many of us have a lot at stake. Also
> consider that my average exposure time is 2 1/2 hours PER FRAME. That
> adds up sometimes to 80-100 hours of exposure time on a single roll.
> Sometimes this time is spent on freezing, damp nights.
> 
> So here goes, does the fact that there is now a starburst design
> proclaiming "improved color" on the Supra box mean that there has
> been
> an emulsion change? Is this the same film it has been? Is it "Royal
> Supra", which is our worst fear.
> 
> Thank you for your patience,
> Alan Voetsch
> 
> 
> 
> --- Kodak US <OtherUS@cyber.kodak.com> wrote:
> > Alan,
> >
> > Some dealers (distributors) will play a game of semantics with
> their
> > customers.  While both of these designation for films are made in
> the
> > USA, only one is intended for sale and is distributed in the USA.
> > Films
> > made in this country, exported to another part of the world and
> > reimported back to the USA are referred to as "grey market" film.
> > These
> > products are sold without proof-of-purchase symbols, are not
> > supported
> > by manufacturers' warranties, are not eligible for manufacturers'
> > rebates, and may not have instructions in English.
> >
> > Both films start out the same but the grey market product might be
> > different when it finally ends up on a dealers shelf for resale.
> > We're
> > unable to govern the conditions under which these products are
> > shipped
> > since they are handled by a third party not affiliated with Kodak.
> > Since
> > film is very sensitive to heat and humidity, it needs to be handled
> > correctly because if it is not, by the time a grey market film
> > reaches
> > you, it may be an inferior product.
> >
> > To protect your reputation, always insist on a professional film
> made
> > in
> > the USA for distribution in the USA.
> >
> > http://www.kodak.com/go/proproductsnetwork
> >
> > Thank you for visiting the Kodak web site
> >
> > http://www.kodak.com/go/professional
> >
> > If you should have any questions on Kodak products or services,
> > please
> > be sure to revisit our site as we are continually adding
> information
> > to
> > enhance our support.  If you need further assistance you may also
> > reach
> > us at 1-800-242-2424  ext. 19 (Monday-Friday, 9am-7pm EST)
> >
> > Regards,
> >
> > Peter V.
> > Kodak Information and Technical Support
> > Kodak Professional
> >
> > Original message follows:
> > -------------------------
> >
> > Hello Peter,
> >
> > Thank you for your response, I have shared it with several hundred
> > other astrophotographers. I have another question for you regarding
> > Supra400. The UPS guy just dropped off my latest order of Supra and
> I
> > notice a difference in the packaging. This is on the "Made in USA
> for
> > International Use" box. It has a small red starburst on which it
> says
> > "Improved Color". This was not on the last batch I ordered a few
> > months
> > ago. Is it possible that even though the boxes say Supra 400 that
> > they
> > actually contain the first of the "Royal Supra" series? The
> > expiration
> > date says: 09/2004.
> >
> > Thanks for your time,
> > Alan Voetsch
> > 541-899-3248
> 
> 
> 
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