[APML] Fwd: Re: Other (KMM3305520C0KM)

[Alan Voetsch <critter12952@yahoo.com>]

--- Kodak US <OtherUS@cyber.kodak.com> wrote:
> Date: Fri, 07 Feb 2003 15:03:40 -0500
> To: Alan Voetsch <critter12952@yahoo.com>
> Subject: Re: Other    (KMM3305520C0KM)
> From: Kodak US <OtherUS@cyber.kodak.com>
> 
> Alan,
> 
> Some dealers (distributors) will play a game of semantics with their
> customers.  While both of these designation for films are made in the
> USA, only one is intended for sale and is distributed in the USA. 
> Films
> made in this country, exported to another part of the world and
> reimported back to the USA are referred to as "grey market" film. 
> These
> products are sold without proof-of-purchase symbols, are not
> supported 
> by manufacturers' warranties, are not eligible for manufacturers'
> rebates, and may not have instructions in English.
> 
> Both films start out the same but the grey market product might be
> different when it finally ends up on a dealers shelf for resale. 
> We're
> unable to govern the conditions under which these products are
> shipped 
> since they are handled by a third party not affiliated with Kodak.
> Since
> film is very sensitive to heat and humidity, it needs to be handled
> correctly because if it is not, by the time a grey market film
> reaches 
> you, it may be an inferior product.
> 
> To protect your reputation, always insist on a professional film made
> in
> the USA for distribution in the USA.
> 
> http://www.kodak.com/go/proproductsnetwork
> 
> Thank you for visiting the Kodak web site
> 
> http://www.kodak.com/go/professional
> 
> If you should have any questions on Kodak products or services,
> please 
> be sure to revisit our site as we are continually adding information
> to
> enhance our support.  If you need further assistance you may also
> reach
> us at 1-800-242-2424  ext. 19 (Monday-Friday, 9am-7pm EST)
> 
> Regards,
> 
> Peter V.
> Kodak Information and Technical Support
> Kodak Professional
> 
> Original message follows:
> -------------------------
> 
> Hello Peter,
> 
> Thank you for your response, I have shared it with several hundred
> other astrophotographers. I have another question for you regarding
> Supra400. The UPS guy just dropped off my latest order of Supra and I
> notice a difference in the packaging. This is on the "Made in USA for
> International Use" box. It has a small red starburst on which it says
> "Improved Color". This was not on the last batch I ordered a few
> months
> ago. Is it possible that even though the boxes say Supra 400 that
> they
> actually contain the first of the "Royal Supra" series? The
> expiration
> date says: 09/2004.
> 
> Thanks for your time,
> Alan Voetsch
> 541-899-3248
> 
> 
> 
> --- Kodak US <OtherUS@cyber.kodak.com> wrote:
> > Alan,
> >
> > Although some dealers may continue to have stocks of Kodak
> > Professional
> > Supra Film, this line has been discontinued.  I am sorry to say
> that
> > we
> > currently do not offer a color negative film with the extended
> > red-sensitivity found to be useful in astrophotography
> applications.
> > The vast majority of our customers have asked for color negative
> > films
> > which offer improved color accuracy, especially with respect to
> > skin-tone reproduction, blues and purples, and that is the
> direction
> > that we have gone with our current film offerings.  However, if you
> > can
> > utilize a color slide film, we do offer Kodak Ektachrome
> Professional
> > E200 Film.  This very fine grain, color transparency film offers a
> > sensitivity very similar to the discontinued Kodak Pro 400 (PPF)
> > Film.
> > Additionally, it may be exposed to an exposure index (EI) of up to
> EI
> > 1000, while retaining its color accuracy, reciprocity, and fine
> grain
> > characteristics.
> >
> > We hope that you will be able to utilize the suggested alternative
> > for
> > your application and appreciate your contacting us with your
> > concerns.
> >
> > Thank you for visiting the Kodak web site
> >
> > http://www.kodak.com/go/professional
> >
> > If you should have any questions on Kodak products or services,
> > please
> > be sure to revisit our site as we are continually adding
> information
> > to
> > enhance our support.  If you need further assistance you may also
> > reach
> > us at 1-800-242-2424  ext. 19 (Monday-Friday, 9am-7pm EST)
> >
> > Regards,
> >
> > Peter V.
> > Kodak Information and Technical Support
> > Kodak Professional
> >
> > Original message follows:
> > -------------------------
> >
> > Question:  Hello,
> > I'm enquiring about the current status of your
> > Supra line of films, Supra400 in paricular. Last
> > Summer we heard Supra would be dropped from your
> > product line and combined with the Royal Gold
> > line to form a new line called "Royal Supra".
> > However, it looks currently like Supra is still
> > in production. I, and others engaged in
> > astrophotography, would love to have an update
> > on Supra's status.
> >
> > Many thanks,
> > Alan Voetsch
> 
> 
> 
> =====
> Alan Voetsch
> critter12952@yahoo.com
> 
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